FAQs

1. How can I contact you?

You can reach us via email at glovure.uk@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We ensure that all items are dispatched from reputable sources to maintain quality and efficiency in delivery.

3. What is your return policy?

We have a 30-day return policy. If you wish to return an item, please contact us within 30 days of receiving your order. Note that certain items, such as personal care goods, cannot be returned.

4. How long does shipping take?

Shipping times vary based on the destination and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and delivery can take an additional 5-10 business days.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your location is eligible for shipping.

6. Can I change or cancel my order after it has been placed?

Once an order is placed, it is processed quickly. If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is shipped.

7. What payment methods do you accept?

We accept various payment methods, including major credit cards, PayPal, and other secure payment options. You can select your preferred method during the checkout process.

8. How do I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your shipment on the carrier's website.

9. What should I do if my order arrives damaged?

If your order arrives damaged or defective, please contact us immediately at glovure.uk@gmail.com. We will evaluate the issue and work to resolve it promptly.

10. Are your products cruelty-free?

Yes, we are committed to offering cruelty-free products. All of our beauty items are sourced from suppliers who adhere to ethical practices and do not test on animals.